I. B. Turksen

Work place: Department of Mechanical and Industrial Engineering, University of Toronto, Toronto, Ontario, Canada, M5S2H8

E-mail: turksen@utoronto.ca


Research Interests: Computational Engineering, Engineering


Ismail Burhan Türk┼čen received B.S. and M.S. degrees in Industrial Engineering and a Ph.D. degree in Systems Management and Operations Research from the University of Pittsburgh, USA. He became Full Professor at the University of Toronto, Canada, in 1983 and appointed Head of the Department of Industrial Engineering at TOBB University of Economics and Technology In December 2005. He is an active editorial board member of various journals, such as Fuzzy Sets and Systems, Approximate Reasoning, Decision Support Systems, Information Sciences, Expert Systems and its Applications, Journal of Advanced Computational Intelligence, Transactions on Operational Research, and Applied Soft Computing. His H-index is 20. He was Editor of 2 NATO-ASI. He is a Fellow of IFSA and IEEE, and a member of IIE, CSIE, CORS, IFSA, NAFIPS, APEO, APET, TORS, and ACM, etc.

Author Articles
Hybrid Intelligent Agent-Based Internal Analysis Architecture for CRM Strategy Planning

By Mosahar Tarimoradi M. H. Fazel Zarandi I. B. Turksen

DOI: https://doi.org/10.5815/ijisa.2014.06.01, Pub. Date: 8 May 2014

Nowadays attaining the general and comprehensive information about customers by means of traditional methods is difficult for CEO's because of the agility and complexity of organizations. So they spend a considerable time to gather and analyze the market data and consider it according to the organization's strategy. Presenting a useful architecture that capable to diagnose the organization's advantages and disadvantages, and identify the attainable competitive advantages are the main goals of this paper. The output of such architecture can be a general exhibition of company that prepares a clear and on time comprehensive view for CEO's.

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