M. H. Fazel Zarandi

Work place: Department of Industrial Engineering, Amirkabir University of Technology, Tehran, Iran

E-mail: zarandi@aut.ac.ir


Research Interests: Computer systems and computational processes, Artificial Intelligence, Computer Architecture and Organization, Information Systems, Data Structures and Algorithms


Mohammad Hossein Fazel Zarandi is Professor at the Department of Industrial Engineering of Amirkabir University of Technology, Tehran, Iran, and a member of the Knowledge-Information Systems Laboratory of the University of Toronto, Toronto, Ontario, Canada. His main research interests focus on: Intelligent Information Systems, Soft Computing, Computational Intelligence, Fuzzy Sets and Systems, Multi-Agent Systems, Networks, Meta-Heuristics and Optimization. Professor Fazel Zarandi has published many books, scientific papers and technical reports in the above areas, most of which are accessible on the web. He has taught several courses in Fuzzy Systems Engineering, Decision Support Systems, Management Information Systems, Artificial Intelligence and Expert Systems, Systems Analysis and Design, Scheduling, Neural Networks, Simulations, And Production Planning and Control, in several universities in Iran and North America.

Author Articles
Hybrid Intelligent Agent-Based Internal Analysis Architecture for CRM Strategy Planning

By Mosahar Tarimoradi M. H. Fazel Zarandi I. B. Turksen

DOI: https://doi.org/10.5815/ijisa.2014.06.01, Pub. Date: 8 May 2014

Nowadays attaining the general and comprehensive information about customers by means of traditional methods is difficult for CEO's because of the agility and complexity of organizations. So they spend a considerable time to gather and analyze the market data and consider it according to the organization's strategy. Presenting a useful architecture that capable to diagnose the organization's advantages and disadvantages, and identify the attainable competitive advantages are the main goals of this paper. The output of such architecture can be a general exhibition of company that prepares a clear and on time comprehensive view for CEO's.

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