Md. Biplob Hosen

Work place: Institute of Information Technology, Jahangirnagar University, Savar, Dhaka-1342, Bangladesh



Research Interests: Autonomic Computing, Computational Learning Theory, Network Architecture, Network Security


Md. Biplob Hosen is currently working as a Lecture at the Institute of Information Technology at Jahangirnagar University, Savar, Dhaka, Bangladesh. He received his B.Sc. and M.Sc. in Information Technology (IT) from Jahangirnagar University, Dhaka, Bangladesh in 2016 and 2017 respectively. His research interest includes Machine Learning, Network Security, Cloud computing, Internet of Things (IoT), and Data mining. Md. Hosen got the NST fellowship from the Ministry of Science and Technology for his master’s research.

Author Articles
Impact of Telecommunication Service Quality in Bangladesh on Online Education during Covid-19

By Md. Biplob Hosen

DOI:, Pub. Date: 8 Dec. 2022

The pandemic situation due to covid-19 has disrupted routine activities such as attending classes physically in educational institutions, which insisted on moving towards online education with the help of advent and increased uses of new telecommunication services. Service quality is the prerequisite for customer satisfaction. Service quality assessment is crucial to ensure increased customer satisfaction in any service. Typically, it is not easy to evaluate service quality because of opacity in the information, and incompleteness characteristics of problems. With the collected data through an online survey, this study aims to analyze the facts that influence the students’ perception regarding the impact of telecommunication service quality on online education during the pandemic situation. Initially, some relevant criteria are derived from literature reviews. The proposed model is exerted to evaluate the quality of the online education and telecommunication service in Bangladesh during the covid-19 pandemic with the participation of 350 students answering 39 questions. The collected data is analyzed to assess the current state of service quality by evaluating the students’ satisfaction using the entropy technique. The findings of the study suggest that the online education system in Bangladesh is not interactive enough, and the telecommunication service quality here is not sufficient for this purpose. Telecommunication challenges such as poor network quality, overpricing structure of telecommunication services and slow connection speed must be resolved to ensure satisfactory quality of online education.

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