This paper introduces a novel approach an AI-powered Multi-Agent System (MAS) for dynamically optimizing support to enhance real-time travel reservation-side customer experience. It has an architecture with specialized agents working together under a centralized agent manager, including natural language processing, booking, optimization, and context-aware modules. The system proposes to address common constraints encountered in traditional travel platforms: delayed response to user queries, ambiguity treated poorly, and adaptation to user preferences not incorporated. Through simulated environments and realistic use cases, the MAS enables complex travel requests to be dealt with, availability to be changed dynamically, and user satisfaction to be enhanced. The modular architecture design allows easy integration into larger smart tourism infrastructures. This study thus pushes the frontier further by merging AI, multi-agent collaboration, and user-centered design in a time-sensitive application world. Future directions include adaptive learning agents, multilingual interaction capabilities, and broadening the domain applications to hotel management and intelligent itinerary planning.

Mobile Commerce often referred to as “M-Commerce” or “mCommerce” is a new dimension or extension of e-Commerce that is performed by mobile devices and Personal Digital Assistants (PDA) using mobile phone networks. As the number of mobile users is increasing dramatically the prospect of m-commerce is also increasing day by day in developing countries like Bangladesh. Though there are a lot of researchers has written about the prospect and adoption of M-commerce but in my research, I tried to find out the statistical analysis of mobile users, mobile internet users; M-commerce current status in Bangladesh. Research also has been done for a number of visitors of stakeholder’s site, using the ranking tools, uses of mobile apps by customers and limitation of mobile commerce adoption in Bangladesh those were not discussed earlier. Here, I collected data through web and phone call from various stakeholders, in the top line m-commerce business, studied and identified the problem, shown the current status and major barriers of M-commerce and suggested a methodological framework.