Festus D. Famule

Work place: Department of Mathematics and Statistics Osun State College of Technology, Esa-Oke, Nigeria

E-mail: ladamandraka2010@gmail.com


Research Interests: Mathematics, Statistics


Festus D. Famule has higher national diploma in statistics from Ibadan Polytechnic, post graduate diploma and master in statistics from University of Ibadan. He is currently a chief lecturer in the department of Mathematics and Statistics, Osun State College of Technology, Esa-Oke.

Author Articles
Comparative Analysis of Customers' Queue Management of First Bank Plc. and Guaranty Trust Bank Plc, Isokun Ilesa, Nigeria

By David O. Ikotun Justus A. Ademuyiwa Festus D. Famule

DOI: https://doi.org/10.5815/ijmsc.2016.04.01, Pub. Date: 8 Nov. 2016

Problem of queue management has been a great barrier to the financial institutions. Another way of measuring efficiency in banking industries is how fast the service of saving and withdraw is been rendered. Imagine customers that spend the whole day in the banking hall for one service or the other, due to poor service delivery and long stay on the queue will not hesitate to change his bank. Data was collected by direct observation in two banks, one old generation bank and one new generation bank, queue model and other statistical tools were used to analyze the data. Result of the analysis shows that Guaranty Trust Bank is more efficient than First Bank in that the later has a prolonged service time attributed to the preference of it by a pool of customers for many reasons.

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