A Pragmatic Approach for E-governance Evaluation Built over Two Streams (of Literature)

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Marya Butt 1,*

1. Utrecht University, Utrecht, the Netherlands

* Corresponding author.

DOI: https://doi.org/10.5815/ijitcs.2015.08.03

Received: 14 Sep. 2014 / Revised: 20 Feb. 2015 / Accepted: 13 May 2015 / Published: 8 Jul. 2015

Index Terms

E-governance Evaluation, E-Governance Dimensions, Pragmatic Approach, Learning


The paper presents a pragmatic approach for e-governance evaluation by constructing a methodology built over two streams of literature i.e. e-governance and evaluation. In the available literature, e-governance evaluation approaches are mostly discussed from only e-governance perspective. The paper will investigate the use of exploiting both streams of literature in designing the e-governance evaluation. The fundamentals concepts from both streams of literature mutually contribute to build an e-governance evaluation framework e.g. e-government development models, e-governance dimensions, delivery models and e-governance evaluation modes are extracted from e-governance streams while evaluation processes and evaluation methods and techniques are adopted from the evaluation stream. The paper presents an e-governance evaluation process spanning five phases (pre-evaluation development, manipulation, action, and outcome utilization).The use of the evaluation literature in e-governance evaluation framework enable the approach result-oriented and pragmatic i.e. outcome utilization phase that is added in the e-governance evaluation process ensures that the evaluation outcomes trigger learning process in the government body and are not dispensed for merely benchmarking.

Cite This Paper

Marya Butt, "A Pragmatic Approach for E-governance Evaluation Built over Two Streams (of Literature)", International Journal of Information Technology and Computer Science(IJITCS), vol.7, no.8, pp.16-22, 2015. DOI:10.5815/ijitcs.2015.08.03


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